Acceptance of Terms
By accessing or using our website, www.speedcharge.in and our services, you agree to comply with and be bound by these Terms of Service. These Terms constitute a legally binding agreement between you and SpeedCharge (Speed Charge Private Limited), the entity responsible for operating and providing the website, our mobile application, and all associated charging services.
If you do not agree with any part of these Terms, you must refrain from accessing or using the website and our services. Your continued use of the platform following any updates to these Terms constitutes your acceptance of the revised Terms.
Description of Services
SpeedCharge provides charging-station location information services that help users locate, navigate to, and book electric vehicle charging stations. We also facilitate distributorship and franchise collaborations for partners interested in setting up and operating charging infrastructure, and we operate a cloud-based ecosystem that connects our chargers, mobile application, and partner network.
While we make every effort to keep our services available and functioning as intended, we do not guarantee continuous or uninterrupted availability of the website, application, or charging network, and services may be temporarily suspended for maintenance, upgrades, or reasons beyond our control.
User Accounts
When you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
SpeedCharge reserves the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting on the website, and it is your responsibility to review these Terms periodically.
Intellectual Property
The Website and all of its content, including but not limited to text, graphics, logos, icons, images, software, and the compilation thereof, are the exclusive property of SpeedCharge and are protected by applicable intellectual property laws. No part of the Website or its content may be reproduced, distributed, modified, or used without our prior written consent.
Prohibited Activities
You agree that you will not, while using the Website and our services:
- Breach any applicable local, state, national, or international laws or regulations.
- Use any robots, spiders, crawlers, scrapers, or other similar automated data-gathering or extraction tools without our express written consent.
- Dilute, tarnish, or otherwise harm the reputation of the SpeedCharge brand in any manner.
- Bypass, disable, or otherwise attempt to circumvent any technological protection measures used in connection with the Website or our services.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE WEBSITE REMAINS WITH YOU. SPEEDCHARGE SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES.
Refund Policy
Refund requests must be submitted within 6 months of the transaction. Requests submitted after this period will not be eligible for a refund.
Eligibility — refunds may be requested for:
- Charges made in error.
- Services not provided as promised.
- Unsatisfactory service.
Processing — once approved, refunds are processed within 9 business days.
Contact Information
If you have any questions about these Terms of Service, please contact us:
- Email: support@speedcharge.in
- Support: +91 851 000 1120
Frequently Asked Questions
1. What are the SpeedCharge Terms of Service?
The SpeedCharge Terms of Service set out the terms governing access to and use of SpeedCharge's website, platform and applicable EV charging services. Users should review the complete Terms for the current contractual provisions.
2. Who do the SpeedCharge Terms of Service apply to?
The Terms apply to users accessing or using SpeedCharge services to the extent specified in the Terms of Service. Specific provisions may depend on the service, account or functionality being used.
3. What terms apply when using SpeedCharge EV charging services?
Use of SpeedCharge EV charging services is subject to the applicable Terms of Service, including relevant provisions concerning user responsibilities, charging sessions, payments and service use.
4. Do I need a SpeedCharge account to use EV charging services?
Account requirements can depend on the SpeedCharge service or charging flow being used. Users should follow the account, authentication and service requirements displayed by SpeedCharge and described in the applicable Terms.
5. How are EV charging payments handled by SpeedCharge?
Applicable charging prices, payment requirements and transaction conditions should be displayed through the relevant SpeedCharge service or charging flow and are subject to the payment provisions contained in the Terms.
6. What happens if there is a problem with an EV charging session?
If a charging session encounters a problem, users should follow SpeedCharge's applicable support and refund procedures. Eligibility for refunds or other remedies is governed by the relevant policies and terms.
7. Does SpeedCharge have a separate return and refund policy?
Yes. SpeedCharge maintains a separate Return & Refund Policy explaining applicable refund and return conditions. Users should review that policy together with the Terms of Service where relevant.
8. What responsibilities do users have when using SpeedCharge services?
Users are responsible for complying with the applicable Terms of Service and any requirements relating to their accounts, charging sessions, payments and permitted use of SpeedCharge services.
9. Can SpeedCharge update its Terms of Service?
Changes to the Terms should be handled according to the modification or update provisions contained in the current Terms of Service. Users should review the latest published version for applicable terms.
10. How can I contact SpeedCharge about the Terms of Service?
Questions concerning the Terms of Service can be directed to SpeedCharge using the official contact information provided on the Terms or Contact page.