Introduction
Speed Charge Private Limited and its affiliates, subsidiaries & associate companies (hereinafter referred individually and/ or collectively as "SpeedCharge") is/are concerned about the privacy of data and information of the users accessing, using or purchasing products or services on any of SpeedCharge's websites, mobile sites or mobile applications thereof accessible through various internet-enabled smart devices (individually and collectively referred to as "Platform") or otherwise doing business with SpeedCharge.
This Privacy Policy applies to SpeedCharge which includes all its affiliates, subsidiaries, holding company & associate companies and helps you understand how we collect, use, store, process, transfer, share, and otherwise deal with and protect all your data and information when you visit any of our Platform and use our products and services or even otherwise visit the Platform.
THIS PRIVACY POLICY IS AN ELECTRONIC RECORD IN THE FORM OF ELECTRONIC CONTRACT IN TERMS OF INFORMATION TECHNOLOGY ACT, 2000 AND RULES MADE THEREUNDER (AS AMENDED FROM TIME TO TIME) AND DOES NOT REQUIRE ANY PHYSICAL SIGNATURE OR SEAL.
The term "We"/ "Us" / "Our" used in this document refers to SpeedCharge and "You" / "Your" /"Yourself" refers to the users, who visit or access or use (collectively "usage") the Platform. If you see an undefined term in this Privacy Policy, it has the same definition as in our Terms of Service.
Information We Collect
We collect personal and non-personal information from you when you register on our Platform, use our charging services, or otherwise interact with us, so that we can provide, operate, and improve our products and services.
Personal Information
This includes information such as your full name, email ID, and phone number, which you provide to us when you create an account, book a charging session, or contact our support team.
Non-Personal Information
- Vehicle Information — Registration Number, Model Number, Year of Manufacture, Odometer Rating, Range left, Location.
- Third-Party Data — social media user IDs (Facebook, Google) when you choose to sign in or connect via those platforms.
- Geo-location — used to help you locate nearby charging stations and improve service accuracy.
How We Use Information
We use the information we collect for the following purposes:
- To inform you about our products, services, offers, and provide customer support.
- To address your queries, requests, and feedback in a timely manner.
- To review the performance of our services and diagnose technical issues.
- To implement appropriate security measures and investigate any illegal or fraudulent activities.
- To comply with applicable legal obligations and to detect and prevent fraud.
Sharing and Disclosure
We may share your information with our vendors, dealers, OEMs, and channel partners ("Other Entities") to the extent necessary to enable them to provide products, services, or support on our behalf, or to fulfil a request that you have made.
We may also share your information with Government Agencies or Law Enforcement Agencies if we are required to do so by law, regulation, or a valid legal process, or where we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
Data Security
We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
No method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Rights
You have the right to review, correct, or update your personal information at any time by reaching out to us or through your account settings on the Platform.
You also have the right to withdraw your consent to our processing of your personal information at any time by sending us an email, subject to any legal or contractual restrictions.
Contact Us
If you have any questions, concerns, or grievances regarding this Privacy Policy or the handling of your personal information, please reach out to our Grievance Redressal Officer:
- Grievance Redressal Officer: Robin Dahiya
- Email: support@speedcharge.in
- Contact: +91 851 000 1120
Frequently Asked Questions
1. What is the SpeedCharge Privacy Policy?
The SpeedCharge Privacy Policy explains how personal information is handled in connection with SpeedCharge's website, app and EV charging services. Refer to the full policy for the current terms and details.
2. What personal information does SpeedCharge collect?
The types of personal information collected should be described in the Privacy Policy and may depend on the SpeedCharge service or feature being used. Refer to the Information We Collect section for the current details.
3. Why does SpeedCharge collect personal information?
The Privacy Policy explains the purposes for which information is collected and used in connection with SpeedCharge services. These purposes should correspond to the actual website, app and charging functionality provided.
4. Does the SpeedCharge app use location information?
If location information is collected or processed by the SpeedCharge app, the Privacy Policy should explain the purpose and applicable choices or permissions. Device permissions may also control access to certain location features.
5. How does SpeedCharge handle EV charging session data?
Information generated during charging sessions should be handled according to the practices described in the Privacy Policy, including the applicable purposes for processing and retention.
6. How does SpeedCharge handle payment information?
Payment-related information should be processed according to the payment methods and service providers used by SpeedCharge. Refer to the Privacy Policy and applicable payment-provider terms for relevant details.
7. Does SpeedCharge use cookies?
The Privacy Policy should explain whether SpeedCharge uses cookies or similar technologies on its website and how they are used. Where applicable, users may have browser or consent-management options.
8. Does SpeedCharge share personal information with third parties?
The Privacy Policy should identify the circumstances in which information may be shared with service providers, partners or other parties, where applicable. Refer to the current policy for the specific categories and purposes.
9. How long does SpeedCharge retain personal data?
Retention periods may vary depending on the type of information, purpose of processing and applicable requirements. The current Privacy Policy should explain SpeedCharge's applicable retention approach.
10. How can I contact SpeedCharge about privacy?
Users with privacy-related questions or requests should use the privacy or contact information specified in the current SpeedCharge Privacy Policy.