Return & Refund Policy

If, for any reason, you are not completely satisfied with a purchase or availing a service, we invite you to review our policy on refunds and returns. The following terms are applicable for any products or services that you purchased with us.

Charging Service

User Registration

The person who is using the service should be registered to the system as a user/customer. For registering as a user/customer, the person who uses the service should download the SpeedCharge application from the Play Store or Apple Store and register themselves by providing personal information such as phone number, email & name.

Connection to the Service

The user can access the charging points with the help of the SpeedCharge App.

Charging Session

The charging session starts from the time when the user starts the session through the app or RFID Key, and the session is considered ended when the timer runs out. Also, the session is considered ended if the user terminates the session manually from the App or RFID Key. It is the customer’s responsibility to make sure the charging begins & completes correctly.

Procedure for Requesting Refund

Refunds will be processed only for requests submitted within 72 hours of the booking. Refund requests raised after 72 hours of the booking date shall not be eligible for refunds. The approval/settlement of the refund requests can take up to 5 to 7 business days.

Eligibility Criteria for Refunds

• The device is unable to provide output even when there is power supply.
• The device is inaccessible due to any software/firmware related issue from the SpeedCharge team.
• The device stopped abruptly due to some technical issues. In cases where there are energy consumption values, a partial refund can be done based on usage.
• In cases where the payment was successful and the user was unable to access the booking page, the transaction ID shall be verified internally. If found eligible, a refund shall be processed.

For any other cases, such as failed payments where the user is automatically refunded by the payment gateway within 7 business days, refunds shall not be considered separately by us.

Product Returns

Definitions

• Company: Refers to Sharify Service Private Limited (SpeedCharge).
• Goods: Refer to the items offered for sale on the Service.
• Orders: Mean a request by You to purchase Goods from Us.

Your Order Return/Refund Rights

You are entitled to cancel Your Order within 7 days if the product is damaged when received. The deadline for returning an Order is 3 days from the date on which you received the Goods.

Conditions for Returns/Refund

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 3 days.
• The Goods are in the original packaging.
• The Goods are with proper purchase details.

We reserve the right to refuse returns of any merchandise that does not meet the above conditions.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: support@speedcharge.in
• By phone number: +91 80707 43743